How long you’ve been with the Internal Agency:
6+ years (2+ years back in Express Scripts days, left for a while and have been back for 4)

Who might pop on during a Webex call:
My cat Nino loves to steal the spotlight by jumping up between me and the camera. Meanwhile, my 4-year-old son Henry will be very curious but refuse to say anything.

Top Skills (work and life):
Designing, tinkering, organizing, baking, navigating, exploring, empathizing, singing (alone in my car)

A skill you wish you had:
Ice skating – I can’t let go of the wall without falling.

What do you most value in a coworker:
Willingness to have a little fun – competitions, pranks, taking a break to have lunch…

What do you most value in a client:
An open mind

Last work project that you’re proud of:
The 2025 Corporate Impact Report – a 100-page report that is fully designed, interactive, and accessible. Additionally, I helped develop accessibility templates for our designers.

Last personal project that you’re proud of:
Recently, a few coworkers and I got together to make fall wreaths. I had never done it before, but I love what I made! I’m planning on making one for the holidays, too.

Biggest work hurdle you’ve overcome:
Leading the concepting and total redesign of the screens for the St Louis Evernorth Lab. Encompassing four different areas within the lab, including a command center with 150+ data visualization and a patient journey area, featuring three patient stories and 175+ visuals. The project involved a photo shoot and working with multiple vendors and teams over a period of months. It was amazing to see it come to life.

Something you’re working on getting better at:
Improv (aka entertaining a 4-year-old with made-up stories and games)

Favorite piece of creative:
Amelie. I love the soundtrack, the story and especially the visual storytelling of the movie.

Favorite place to find inspiration:
https://www.underconsideration.com/brandnew/ I love looking at before/after rebrands. Seeing what they changed and why is so inspiring and gives you a peek into the strategy behind the brand.

Last song you listened to on repeat:
The Eye by Brandi Carlile

Something we wouldn’t have guess about you:
I was almost a black belt (was 1 rank below when I moved away for college).

The best creative advice you’ve been given:
Fight your way through to get to the good stuff. Basically the spirit of this quote.

The motto you live by:
Everything is a phase – for good or bad. So, either savor it or know you’ll get through it.

Meet Katie Fortune